“Today everyone has a cell phone right? I would say when I start to speak, ‘would you all turn your cell phones off.’ If someone’s cell phone goes off by mistake, if it your birthday you can leave your cell phone on, and when that phone goes off we will all sing happy birthday to you. Everyone laughs and they turn off their cell phone. If someone does not, and it goes off, everyone will engage with me in singing happy birthday.”
– Rosanne D’Ausilio
from Public Speaking Super Powers
Rosanne D’Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. For nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings, as well as executive/leadership coaching. Also offered is agent and facilitator University certification through Purdue University’s Center for Customer Driven Quality.
Known as “the practical champion of the human,” she authored best sellers Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards) — motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, as well as her popular complimentary “tips” newsletter on How To Kick Your Customer Service Up A Notch!. Her latest endeavor hot off the press is The Expert’s Guide to Customer Service, a compilation of 28 articles.
For 10 years prior to starting her own organization, Rosanne had responsibility for marketing, budgeting, promoting and ultimately producing domestic and international computerized trade shows in the US, London, Belgium, and Frankfurt. She inaugurated, created, trained and directed a telemarketing on-site staff and was one of the first 150 people to attain CMP (Certified Meeting Professional) certification in 1987.
She is a columnist for TMCnet.com, Ask the Expert at supportindustry.com, and The National Networker. She represents the human element on the Advisory Board of an Italian software company, authors numerous articles for industry newsletters, and is a much sought after dynamic, vibrant, internationally prominent keynote speaker.
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